FAQ

Are your products AEC-Q100 qualified?
We offer products for many different markets like medical, analytical, high energy physics and other markets. AEC-Q100 is only used by the automotive industry, so we qualify only the products for automotive applications according to AEC-Q100. We have standard products which are already qualified, but in most cases our customers need customized products. In this case we discuss the technical specification first and do the qualification of the customized product after the specification is fixed.

Do you offer customized products?
Yes, we offer customized products. Hamamatsu Photonics sells a variety of different optical devices to many markets. A large amount of these solutions are customized products. Especially automotive customers often need a custom specific solution. Usually this solution is based on a standard product and adjusted to the need of the customer. To learn more about the possibilities to customize a standard product, please see Customization.

Do you already deliver to automotive customers?
Yes, we have been supplying components to automotive customers already for over 30 years. Usually they are Tier1 suppliers who build a module with our sensors or LEDs which is then integrated into the vehicle. As our components are often key components for the car, we are usually also in direct contact with the vehicle manufacturers. Hamamatsu Photonics’ parts are used by nearly every car maker worldwide.

How can I get a quotation?
To discuss technical solutions and get a quotation please contact our local sales team.

How can I get in contact with the right person at Hamamatsu Photonics?
Please use the contact form. All of our sales staff are engineers and can discuss technical solutions with you by email, phone or in direct meetings at your side.

What is operating temperature range and solderability of your parts?
We offer several different chip packages which can be qualified up to 85°C, 95°C, 105°C or 125°C and which can be processed in fully automatic productions due to reflow solderability and easy handling by pick up machines.

Where is Hamamatsu Photonics’ production and development located?
Hamamatsu Photonics is a Japanese company and our production and development is located in Hamamatsu City in Japan. Hamamatsu City is between Tokyo and Osaka and can easily be reached with the Shinkansen train from different airports. The local sales offices have a close cooperation with the Japanese headquarters.

How do you handle the delivery and shipment of your parts?
Our parts for automotive customers are usually delivered in plastic sticks or on tape and reel and are packed into moisture proof bags. We offer to work with Web EDI or other supplier portals. We keep a local stock of related parts. Our parts are fully traceable back to their production date due to our lotnumber tracing system.

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